Contact
Written to, and answered by, a person.
No ticket queue and no chatbot. Say what you need and it goes to whoever actually knows — which is sometimes slower than an instant reply, and more useful.
- Monday–Friday, 9:00–18:00 Pacific Time
- We reply to written enquiries within two business days.
Direct
1140 Folsom Street, Suite 300San Francisco, CA 94103United States
Monday–Friday, 9:00–18:00 Pacific Time
What we can help with
- Courses and enrolment
- Questions about what a course covers, whether you have the prerequisites, or which track to start with. Faculty answer these, so allow a day or two.
- Teams and invoicing
- Group enrolment, seat administration, purchase orders and scheduling. Tell us roughly how many people and which track and we will come back with the specifics.
- Billing, refunds and concessions
- Refunds inside the 14-day window need one line from you and no explanation. Concessionary places are decided by a person, not a form.
- Data and privacy
- Export, correction or deletion of your data. We action these ourselves rather than routing them through a vendor portal.
What we cannot help with
We do not answer questions about what to buy, sell or hold, what any asset will do, or whether a particular platform is a good idea. That is financial advice; we are a school and we are not licensed to give it. We will happily point you at the course unit that covers the mechanism behind your question.
The educational disclaimerWe will never ask you to connect a wallet, approve a transaction or share a seed phrase — by email, by phone or on this site. A message claiming otherwise is not from us. Policies: Educational Disclaimer · Terms of Service · Privacy Policy · Cookie Policy · Refund Policy